This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed in this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
What are cookies & What are they used for?
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website or make a purchase through the website, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Personal Information & Data
Whilst using our website for ordering and submitting enquiries, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone, email and address details you consent to Geoffrey Parker contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database or sales archives, please contact us at email@example.com.
Information collection and use
How do we collect information?
Geoffrey Parker collects information in 3 possible ways:
When you directly give it to us (“Directly Provided Data”)
When you purchase a product from our site or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.
We may provide your Personal Information to third-party service providers and suppliers who work on behalf of or with us to provide you with some of the services and features of the Services and to help us communicate with our users (including in connection with payments). However, these service providers and suppliers do not have any independent right to use this information except to help us provide the Services.
Links to Other Web Sites
Order & Customer Profile
When we receive an order from you we begin to develop a customer profile; due to the nature of our business, we will keep a swatch of the leather from your product and details about your order to ensure we can always provide the best possible customer service.
When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
How long do we keep your data for?
At Geoffrey Parker will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
This includes an archive of your order details; over our 6 decades of business, we have had many customers request additional products which match previous purchases & repairs after decades of use.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
Geoffrey Parker will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.
Choosing how we use your data
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted to Geoffrey Parker by contacting our customer services team on firstname.lastname@example.org. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
You can also contact us by the same method to change, correct, or delete your personal information controlled by Geoffrey Parker regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
You are also free to close your account at any time. If you do so, your account will be closed; however, we may retain archived copies of your information and purchases as required by law or for legitimate business purposes (including to help address fraud and spam).
You can always feel free to update us on your details at any point by updating your profile online or by emailing email@example.com.
You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.
You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us by emailing firstname.lastname@example.org.
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time so please ensure you regularly check for changes. We will endeavour to publicise any changes.
You can find out what information we hold about you and ask us not to use any information that we collect under the UK Data Protection Act.
CONDITIONS OF USE
Geoffrey Parker operates http://www.geoffreyparker.com. All enquiries may be directed to:
Geoffrey Parker Games Ltd.
Your access to and use of our website(s) (the “Website”) is subject to the following Terms & Conditions (these “Terms & Conditions”) and all applicable statutes, orders, regulations, rules, and other laws. By accessing and browsing the Website, you accept and agree to be bound by these Terms & Conditions, which are conditions of permission to access the Website. If you do not agree to these Terms & Conditions, you may not have full access to the Website.
The form and nature of the services, content and all information posted on the Website are subject to change without notice. In addition, these Terms & Conditions may be changed, altered or modified at any time without prior notice. Geoffrey Parker (“Company,” “we,” or “us”) will make such changes by posting them here. You should check this page periodically for such changes. Your continued access to the Website after such changes conclusively demonstrates your acceptance of those changes.
The accuracy of the information you submit
You may be permitted to or asked to submit information to the Website. You expressly represent and warrant: (a) that you have the authority to provide us with all such information; (b) that all such information may be used by us for the purposes intended; (c) that all such information shall be true, accurate, and complete; and (d) that you will maintain and update such information as needed, such that the information remains true, accurate and complete. You agree that if any information you provide is false, inaccurate, obsolete or incomplete, we may terminate your access to or use of the Website.
Third-party websites and external links
For the convenience of users of the Website, one or more links to other Internet websites independently operated by third parties including advertisers and other content providers may appear from time to time. Those independent sites may collect data or solicit personal information from you. Except as otherwise indicated, the Internet websites to which links are provided on the Website are not under the control of Geoffrey Parker or the Affiliated Entities. Neither Geoffrey Parker nor the Affiliated Entities assume any responsibility for the contents, accuracy, completeness, currency, privacy policies, or the information or data collection, use, or disclosure practices of any linked Internet website, or for any potential damage arising out of or in connection with the use of any such link. In addition, the existence of a link between the Website and any other Internet website is not and shall not be understood to be an endorsement by Geoffrey Parker or the Affiliated Entities of the opinions or views expressed by the linked Internet website, or of the owner or proprietor of the linked Internet website.
YOU AGREE THAT YOUR USE OF THIRD-PARTY WEBSITES AND RESOURCES, INCLUDING WITHOUT LIMITATION YOUR USE OF ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH WEBSITES AND RESOURCES, IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH SITES AND RESOURCES.
Geoffrey Parker shall have the right, at any time and in its sole discretion, to block links to the Website through technological or other means without prior notice.
Online & Offline Orders
Due to the custom nature of our products returns are not possible; each product is custom made for you and therefore cannot be resold. If you would like to cancel your order, this will be non-refundable. If the product has not gone into production please contact us, we may be able to partially refund you, however, this is at our discretion. Our team will have spent time designing and materials will have been ordered but we will do our best to accommodate.
If there is an issue with your item please contact us as soon as you receive it. While we have a very strict quality control process if you notice an issue please email us with a photo of the problem and we’ll endeavour to sort it as swiftly as possible.
Cancelling an order
Custom orders can only be cancelled if the item is not already in production; if you would like to cancel your order please email us as soon as possible, this will enable us to work out if a refund is possible.
If you have emailed us and a return is required please ensure it’s packaged in the same way we delivered it to you. If you don’t have sufficient packaging please email us or give us a call where we can provide you with this. Our aim is to always ensure our products are handled with as much care as possible, especially through the delivery process.
Products and services
We have done our best to display as accurately as possible the colours of the products shown on the Website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Reference to any product or service on the Website does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available or that the name and description of any product from our wholesale distributors will be the same as that included on the website. We reserve the right to substitute a product of equal value and nature if the original product becomes unavailable.
While Geoffrey Parker makes reasonable efforts to provide accurate Content through the Website, we cannot guarantee accuracy. All Content, Submissions and Third Party Content are used by users at their own risk.
Tournament and Donation vouchers
We love to work with charities and backgammon/poker and chess tournaments. We do this as it’s something we as a company take pride in. However, we can’t accept any vouchers won or purchased by donation in conjunction with any other voucher or deal/offer unless approved by us as a company. Please note your voucher number will not work on the website at this time. If you would like to make a purchase using this number please contact us directly.
All tournament vouchers from January 2020 are valid for a maximum of 2 years from the date of the tournament unless agreed otherwise with Geoffrey Parker Games.
The Website is controlled, operated and administered by Geoffrey Parker (or its licensees) from its offices within the United Kingdom and is not intended to subject Geoffrey Parker to the laws or jurisdiction of any state, country or territory other than that of the United Kingdom. Geoffrey Parker does not represent or warrant that the Website or any part thereof is appropriate or available for use in any particular jurisdiction other than the United Kingdom. Those who choose to access the Website do so on their own initiative and at their own risk and are responsible for complying with all local statutes, orders, regulations, rules, and other laws. You are also subject to United Kingdom export controls and are responsible for any violations of such controls.
We are a UK based company with the majority of our supply chain within the UK and therefore hoping to only experience minor disruption by Brexit. Understandably we’re in the dark as to how a no-deal Brexit will impact our company and shipping arrangements however we endeavour to ensure your products arrive with you as swiftly as possible. Our postage charges may have to change in the future however, for now, we are still offering free delivery on all orders over £200. Any duties and taxes that are due on import of products are your responsibility, these may change depending on your location after January 1st but please check with your countries rules and regulations.
2020 Black Friday will run 18th November 2020 until Monday 30th November 2020. We will be offering 15% off all bespoke items, (excluding games tables and game cubes) for delivery in early 2021. All items ordered require a deposit or can be paid in full. It is only applicable on full-priced, bespoke items, the discount code cannot be used on stock items or in conjunction with any other voucher code. This voucher code is only applicable to Geoffrey Parker directly and not any of our stockists.