We know that ordering with Geoffrey Parker can be a little different to your usual shop – everything we make is bespoke, handmade and takes time! All of the products you see on our website are just examples of what we can make. So, below we have put together a little bit of information on ordering with us and what to expect.
Placing an order:
When you place an order online through our website, we will book your product into our production schedule. We’ll then get in touch with you to discuss custom options like colours and embossings. For those seeking something a little more bespoke, we suggest getting in touch via one of the forms on our website or emailing us directly. This way, we can work with you to create something that meets your vision.
Deposits and full payment
For all orders, we require a 50% deposit to secure your production slot, and the final 50% payment prior to shipping. We do this for many reasons; we understand that our products take time to make, and we have a long waiting list. Paying a 50% deposit ensures you secure your production slot in our schedule and allows us to order all the materials required for your individual project. We always require final payment prior to shipping.
Payment and Invoicing
Depending on how you place your order, we can take payment via phone, send you a payment link, or you can order online via our website. All of these are secure payments and will go through our payment gateway. We never store your payment information, so if you are placing a deposit, you will be required to pay the final invoice prior to shipping.
Delivery Information
At Geoffrey Parker, we take great care to ensure your order is delivered safely and promptly.
Most orders are shipped using a priority 24-hour delivery service where possible. Delivery times may vary depending on current production schedules, particularly for bespoke and custom-made items, as our workshop capacity changes throughout the year.
Ready-Made Products
Our ready-made products are typically dispatched within 5 working days. In many cases, we may be able to dispatch sooner upon request, so please contact us if you require your order urgently.
Bespoke & Custom Orders
Production lead times for bespoke items will be confirmed at the time of ordering and are dependent on current workshop availability and the complexity of the commission.
Same-Day Courier Service
We can arrange a same-day courier service for deliveries within London and the surrounding Essex area. This can either be organised directly by the customer or arranged by us on your behalf. Please contact us before placing your order to discuss availability and pricing.
Returns & Cancellations
Bespoke & Personalised Items
Due to the handmade and personalised nature of our bespoke products, we do not accept returns or offer refunds on custom-made items once production has commenced.
If you have placed an order and wish to make changes or cancel before production begins, please contact us as soon as possible. We may be able to accommodate amendments or cancellations depending on whether materials have already been ordered or work has commenced. Wherever possible, we will work with you to ensure the final product meets your expectations.
Stock & Ready-Made Items
Returns for stock or ready-made items may be accepted subject to approval. Returned items must be in perfect, unused condition and returned in their original packaging where possible.
Customers are responsible for return shipping costs unless otherwise agreed. A restocking fee may also apply.
If you require assistance with suitable packaging for returning an item, please contact us and we will be happy to help arrange appropriate packaging solutions to ensure the item is safely returned.
For any delivery, return, or order enquiries, please contact our team directly