Geoffrey Parker Luxury Games > FAQs

FAQs

[vc_row][vc_column][vc_column_text]Looking to order with Geoffrey Parker, here are a few FAQs? We’re a little unique when it comes to ordering with us; due to the handmade nature of all of the delivery of our products isn’t the next day. Find out some of our most common questions below…[/vc_column_text][supro_empty_space height=”80″ height_tablet=”50″][/vc_column][/vc_row][vc_row][vc_column][supro_faqs title=”SHIPPING” faqs=”%5B%7B%22title%22%3A%22What%20Shipping%20Methods%20Are%20Available%3F%22%2C%22desc%22%3A%22Our%20shipping%20options%20vary%20depending%20on%20what%20you’re%20purchasing%2C%20our%20smaller%20items%20under%20%C2%A3100%20are%20able%20to%20be%20shipped%20by%20Royal%20Mail.%20Anything%20above%20these%20values%20we%20use%20an%20insured%20courier%20which%20enables%20us%20to%20track%20items.%22%7D%2C%7B%22title%22%3A%22Do%20You%20Ship%20Internationally%3F%22%2C%22desc%22%3A%22Of%20course!%20We%20ship%20worldwide%3B%20while%20we%20put%20all%20of%20our%20high-value%20items%20on%20a%20priority%20service%20this%20can%20be%20delayed%20in%20customs%20etc%20and%20you%20are%20responsible%20for%20your%20own%20countries%20import%20taxes%20and%20duties.%20%22%7D%2C%7B%22title%22%3A%22How%20Long%20Will%20It%20Take%20To%20Get%20My%20Package%3F%22%2C%22desc%22%3A%22Our%20lead%20times%20can%20vary%20throughout%20the%20year%3B%20when%20you%20order%20you%20will%20be%20advised%20on%20your%20expected%20delivery%20date.%20We’re%20currently%20working%20with%20a%204-month%20waiting%20list%20but%20we%20feel%20that%20beautiful%20things%20come%20to%20those%20who%20wait.%5CnOnce%20your%20product%20has%20been%20handmade%20it’s%20checked%20by%20a%20Parker%20family%20member%20and%20is%20then%20put%20on%20a%20priority%20shipment.%22%7D%5D”][supro_empty_space height=”30″ height_tablet=”0″ height_mobile=”0″][vc_separator color=”custom” accent_color=”#eaeaea”][supro_empty_space height=”80″ height_tablet=”50″][/vc_column][/vc_row][vc_row][vc_column][supro_faqs title=”PAYMENT” faqs=”%5B%7B%22title%22%3A%22What%20Payment%20Methods%20Are%20Accepted%3F%22%2C%22desc%22%3A%22We%20accept%20all%20credit%20cards%20from%20Coutts%20to%20Amex%20and%20Visa.%20When%20purchasing%20from%20us%20online%20we%20accept%20credit%20and%20debit%20cards%2C%20when%20placing%20an%20order%20via%20email%20we’ll%20send%20you%20a%20secure%20payment%20link.%20If%20you%20wanted%20to%20order%20via%20tellephone%20we’ll%20discuss%20your%20order%20with%20you%20and%20confirm%20by%20email%20with%20a%20secure%20payment%20link.%22%7D%2C%7B%22title%22%3A%22Is%20Buying%20On-Line%20Safe%3F%22%2C%22desc%22%3A%22Of%20course%2C%20our%20website%20is%20secured%20but%20we%20also%20use%20a%20payment%20gateway%20which%20is%20hosted%20and%20secured%20by%20a%20third%20party%20fully%20secure%20payment%20software%20provider.%20This%20ensures%20we%20have%20multiple%20layers%20of%20security.%20%22%7D%2C%7B%22title%22%3A%22Deposit%22%2C%22desc%22%3A%22When%20ordering%20one%20of%20our%20custom%20items%20we%20require%20a%2050%25%20deposit%20to%20secure%20your%20slot%20in%20production%3B%20this%20enables%20us%20to%20order%20any%20special%20materials%20and%20guarantee%20your%20slot%20in%20production.%20If%20we%20have%20started%20any%20element%20of%20your%20project%20this%20will%20be%20non-refundable.%20If%20you%20would%20like%20to%20cancel%20your%20order%20at%20any%20point%20please%20contact%20us%20as%20soon%20as%20possible.%22%7D%5D”][supro_empty_space height=”30″ height_tablet=”0″ height_mobile=”0″][vc_separator color=”custom” accent_color=”#eaeaea”][supro_empty_space height=”80″ height_tablet=”50″][/vc_column][/vc_row][vc_row][vc_column][supro_faqs title=”ORDERS & RETURNS” faqs=”%5B%7B%22title%22%3A%22How%20do%20I%20place%20an%20Order%3F%22%2C%22desc%22%3A%22Order%20online%2C%20over%20the%20phone%2C%20via%20email%20or%20if%20you%20see%20us%20at%20a%20show%20please%20feel%20free%20to%20place%20your%20order%20with%20us%20there.%20If%20you’d%20like%20to%20see%20a%20sample%20of%20leather%20to%20help%20you%20choose%20your%20colours%20please%20request%20one.%22%7D%2C%7B%22title%22%3A%22How%20Can%20I%20Cancel%20Or%20Change%20My%20Order%3F%22%2C%22desc%22%3A%22Please%20note%2C%20once%20production%20has%20begun%20on%20your%20product%20you%20cannot%20cancel%20it.%20Our%20products%20are%20all%20custom%20made%20to%20order%20and%20therefore%20are%20non-refundable%20or%20returnable.%20If%20you%20would%20like%20to%20make%20a%20change%20or%20alter%20your%20order%20at%20any%20point%20please%20get%20in%20touch%2C%20depending%20on%20the%20stage%20of%20production%2C%20we%20may%20be%20able%20to%20accommodate.%20Depending%20on%20the%20changes%20you%20require%2C%20it%20may%20incur%20an%20additional%20charge.%22%7D%2C%7B%22title%22%3A%22Do%20I%20need%20an%20account%20to%20place%20an%20order%3F%22%2C%22desc%22%3A%22Not%20at%20all%2C%20you%20can%20check%20out%20as%20a%20guest.%22%7D%2C%7B%22title%22%3A%22How%20Do%20I%20Track%20My%20Order%3F%22%2C%22desc%22%3A%22When%20your%20product%20has%20been%20shipped%20we’ll%20add%20a%20tracking%20number%20to%20your%20account%2C%20you’ll%20receive%20a%20notification%20where%20you%20can%20track%20your%20order.%20Please%20note%20this%20is%20only%20on%20our%20priority%20tracked%20shipping%20option.%22%7D%2C%7B%22title%22%3A%22How%20Can%20I%20Return%20a%20Product%3F%22%2C%22desc%22%3A%22Unfortunately%2C%20due%20to%20the%20bespoke%20nature%20of%20our%20products%20we%20don’t%20accept%20returns.%20If%20there%20is%20an%20issue%20with%20any%20of%20your%20products%20please%20get%20in%20touch%20and%20we%20can%20work%20with%20you%20to%20resolve%20the%20issue%20in%20the%20most%20convenient%20way%20possible.%22%7D%5D”][supro_empty_space height=”30″ height_tablet=”0″ height_mobile=”0″][vc_separator color=”custom” accent_color=”#eaeaea”][supro_empty_space height=”125″ height_tablet=”80″ height_mobile=”50″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

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