All custom products at Geoffrey Parker require a non-refundable 50% deposit on placement of the order with the remaining 50% prior to delivery on all orders. No orders placed with Geoffrey Parker, online, or via phone or email will be shipped without full payment.
Some items on our website require full payment, this includes stock items and items we hold in stock such as acrylic dice, cubes and checkers. This is to enable the immediate shipment of these items.
Due to the custom nature of our products returns are not possible; each product is custom-made for you and therefore cannot be resold. If you would like to cancel your order, this will be non-refundable. If the product has not gone into production please contact us, we may be able to partially refund you if you have paid in full, however, this is at our discretion. Our team will have spent time designing and materials will have been ordered but we will do our best to accommodate.
If there is an issue with your item please contact us as soon as you receive it. While we have a very strict quality control process if you notice an issue please email us with a photo of the problem and we’ll endeavour to sort it as swiftly as possible.
Cancelling an order
Custom or bespoke orders can only be cancelled if the item is not in production; if you would like to cancel your order please email us as soon as possible, this will enable us to work out if a refund is possible.
Section 28(1)(b) of the CCRs excludes ‘the supply of goods that are made to the consumer’s specification or are clearly personalised’ from the right to cancel.
If you have emailed us and a return is required please ensure it’s packaged in the same way we delivered it to you. If you don’t have sufficient packaging please email us or give us a call so we can provide you with this. Our aim is to always ensure our products are handled with as much care as possible, especially through the delivery process.
Products and services
We have done our best to display as accurately as possible the colours of the products shown on the Website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Reference to any product or service on the Website does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available or that the name and description of any product from our wholesale distributors will be the same as that included on the website. We reserve the right to substitute a product of equal value and nature if the original product becomes unavailable.